WHAT IS WEBSITE MAINTENANCE?
Our Website Maintenance services range from updates, performance, security, fixes, marketing and migration – just about everything.
WHY DOES MY WEBSITE NEED REGULAR SITE MAINTENANCE?
Regularly updating your website with fresh content (text, images, PDFs and videos, etc.) will not only gain loyalty from your visitors but provide them with a good visitor experience.
CAN I DO WEBSITE MAINTENANCE CHANGES MYSELF?
This depends on the type of website you have. If your website doesn’t enable you to, we can discuss options about converting your website into a CMS (Content Management System).
ARE THERE WEBSITE MAINTENANCE CHANGES YOU CAN’T DO?
Yes. Sometimes we can’t perform a website maintenance request. This could be due to the language your website was built in, restrictions imposed by your current provider, or other reasons.
HOW LONG DOES IT TAKE TO COMPLETE WEBSITE MAINTENANCE CHANGES ON MY WEBSITE?
It depends on the amount of changes requests we have received. With receiving the change requests, we will confirm the turnaround time. Usually all changes are completed with 24-72 business hours.
IS THERE A CONTRACT AND HOW IS PAYMENT HANDLED?
Each plan is from a monthly plan to a minimum of 4 months. All monthly plans require that your account be setup on automatic credit card billing for the monthly renewals. Your credit card will be automatically billed on the 1st day of each month until canceled in writing. After 4 months, your Maintenance Plan may be canceled anytime with a 10 day minimum notice before the next renewal date.
CAN I HAVE MULTIPLE SITES WITH A SINGLE PLAN?
No, a single site maintenance will be included in single plan.
CAN I UPGRADE/DOWNGRADE MY WEBSITE MAINTENANCE PLAN ANY TIME?
Yes. Website maintenance services are a pay-as-you-go service and you can upgrade, downgrade or cancel at anytime. The change will be effective from the next billing cycle. You can contact our support team to help with your plan changes.
WILL UNUSED NUMBER OF HOURS IN A MONTH BE CARRIED TO THE NEXT MONTH?
As the packages are on monthly recurring basis, number of unused hours will not be carried forward to the next month.
IS WEBSITE MAINTENANCE BILLED IN ONE HOUR BLOCKS?
No. Website maintenance is billed in 30 minute increments, with a minimum of 30 minutes per job.
HOW 1 MONTH OFF AN ANNUAL WEBSITE MAINTENANCE PLANS WORKS?
With annual maintenance plans, we offer an attractive free month. The discount is immediately available to you when you sign up for annual maintenance premium plans.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept payments via PayPal & all major debit/credit cards.
HOW CAN I START WITH WEBSITE MAINTENANCE SERVICES?
Go to our retainers page and choose a package to your liking. Once completed, we will email a link to our back office help desk so you can submit requested changes/tasks you’d like us to perform. That’s all there is to it! We take care of everything so you can focus on what matters most.
wHAT HAPPENS WHEN I USE UP ALL THE TIME IN MY PACKAGE?
We like to schedule all of the content that’s going to be added to your website, so if there’s more work than the available allotted time, 1 of 2 things can happen. You can wait till the next month comes around to replenish the time or you can purchase additional time in a separate discussion in order to speed up the content update process.
CAN I USE YOUR RETAINER PACKAGE TO BUILD MY WEBSITE?
Yes and No. If you have a brand new website that you’d like to add content that you’d provide, that’s fine. However if you’re looking to have your website redesigned or built form the ground up, please consult with us so we can better quote you on time and costs to build your site.